Privacy Policy
Introduction
Qabeelah ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform Qabeelah (the "Platform"). Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Platform.
A. Personal Information:
We may collect personally identifiable information, such as your name, email address, and mobile phone number, when you register for an account, contact us, or use certain features of the Platform.
B. Non-Personal Information:
We may collect non-personal information, such as your browser type, operating system, IP address, location and the pages you visit on the Platform. This information is used to improve the functionality and user experience of the Platform.
C. Usage Data:
We collect information about how you use the Platform, including the time and duration of your visits, the features you use, and the actions you take. This data helps us understand user preferences and improve the Platform.
D. Cookies and Tracking Technologies:
We use cookies, web beacons, and other tracking technologies to collect information about your interactions with the Platform. You can control the use of cookies through your browser settings.
A. Improve the Platform:
We use your information to operate, maintain, and improve the Platform and provide the services and features you request.
B. Communicate with You:
We may use your information to communicate with you about your account, respond to your inquiries, and send you updates, newsletters, and promotional materials.
C. Personalize Your Experience:
We use your information to personalize your experience on the Platform, such as by recommending content or features that may be of interest to you.
D. Analyze Usage and Trends:
We use aggregated and anonymized data to analyze usage patterns and trends, monitor the effectiveness of our marketing efforts, and improve the Platform.
A. With Your Consent:
We may share your information with third parties when you provide us with your consent to do so.
B. Service Providers:
We may share your information with third-party service providers who perform services on our behalf, such as hosting, data analysis, payment processing, and marketing.
C. Business Transfers:
In the event of a merger, acquisition, or sale of all or a portion of our assets, we may transfer your information to the acquiring entity.
D. Legal Compliance:
We may disclose your information when required by law or to protect our rights, comply with legal processes, or respond to government requests.
E. Aggregated and Anonymized Data:
We may share aggregated and anonymized data with third parties for research, marketing, analytics, and other purposes, provided that such data does not identify you personally.
A. Access and Update Your Information:
You can access and update your account information by logging into your account settings.
B. Opt-Out of Communications:
You can opt out of receiving promotional communications from us by following the unsubscribe instructions in those communications or by contacting us at [email protected] .
C. Control Cookies and Tracking Technologies:
You can control the use of cookies and tracking technologies through your browser settings. Please note that disabling cookies may affect the functionality of the Platform.
D. Data Retention:
We retain your information for as long as necessary to provide the services you have requested, comply with legal obligations, resolve disputes, and enforce our agreements.
E. Your Rights:
Depending on your location, you may have certain rights regarding your personal information, such as the right to access, correct, delete, or restrict the use of your information. Please contact us at [email protected] to exercise these rights.
The Platform is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children under the age of 13. If we become aware that we have collected personal information from a child under 13 years without parental consent, we will take steps to delete such information.
A. General Policy:
Qabeelah is committed to protecting the privacy of children who use our platform. We comply with the relevant Children‘s Online Privacy Protection Laws and other applicable laws designed to protect children‘s privacy.
B. Age Restrictions:
Although, there is no age restriction to use the Platform but we encourage the use by individuals above the age of 13. We do not knowingly collect personal information from children under 13years of age without verifiable parental consent. If we become aware that we have collected personal information from a child under [minimum age] without such consent, we will take steps to delete that information as soon as possible.
C. Parental Consent:
For children under the age of 13 who wish to use the Platform, we require verifiable parental consent. Parents or guardians must provide consent through a documented process before their child can create an account or use the Platform.
D. Types of Information Collected:
With parental consent, we may collect the following types of personal information from children under 13 years of age.:
a. Name
b. Email address
c. Date of birth
d. Username and password
e. Any other information required for account creation and use of the Platform
E. Use of Children's Information:
We use the personal information collected through verifiable parental consent from children under 13 years of age solely for the purposes of providing and improving the Platform, ensuring the safety and security of our users, and complying with legal obligations.
F. Parental Rights:
Parents and guardians have the right to review their child‘s personal information, request the deletion of their child‘s personal information, and refuse to permit further collection or use of their child‘s personal information. To exercise these rights, parents or guardians can contact us at [email protected] .
G. Content Created by Children:
We encourage parents and guardians to monitor their child‘s use of the Platform and to participate in their online activities. Any content created by children under 13 years of age on the Platform is subject to our content guidelines and terms of use.
H. Educational and Parental Guidance:
We provide resources and guidance to help parents and guardians understand and manage their child‘s use of the Platform, including tips on online safety and privacy.
6.6 Security Measures:
We implement reasonable security measures to protect the personal information of all our users, including children, from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the updated Privacy Policy on the Platform and updating the "Last Updated" date at the top of this document. Your continued use of the Platform after any changes constitutes your acceptance of the new Privacy Policy.
A. Violation of Terms:
We may suspend or terminate your account if you violate any of these Terms of Service, including but not limited to violations of the content guidelines, rules for acceptable use, or any other policies referenced in these terms.
B. Illegal Activities:
Engaging in illegal activities or using the Platform to promote or facilitate illegal activities will result in immediate account suspension or termination.
C. Fraudulent or Deceptive Practices:
Accounts involved in fraudulent, deceptive, or misleading practices, including impersonation and spamming, may be suspended or terminated.
D. Security Threats:
Any actions that threaten the security or integrity of the Platform, such as attempting to gain unauthorized access, spreading malware, or conducting cyber-attacks, will result in account suspension or termination.
E. Inactivity:
Accounts that remain inactive for an extended period may be suspended or terminated.
We will provide notice before taking such action.
F. Other Reasons:
We reserve the right to suspend or terminate accounts for any other reason at our sole discretion, including if we believe it is in the best interest of the Platform and its community.
A. Notification of Suspension or Termination:
If your account is suspended or terminated, we will notify you via the email address associated with your account, explaining the reason for the action taken.
B. Appeal Submission:
If you believe your account was suspended or terminated in error, you may submit an appeal by contacting us at [email protected] within 30 days of receiving the suspension or termination notice. Include the following information in your appeal:
a. Your full name and account username.
b. The reason you believe the suspension or termination was a mistake.
c. Any supporting evidence or documentation.
C. Appeal Review:
Our team will review your appeal and investigate the circumstances surrounding the suspension or termination. This process may take up to 15 business days.
D. Decision Notification:
We will notify you of our decision regarding your appeal via email. Our decision is final and non-negotiable. If your appeal is successful, your account will be reinstated. If your appeal is denied, the suspension or termination will remain in effect.
E. Repeated Violations:
Please note that repeated violations of these Terms of Service, even after successful appeals, may result in permanent termination without the possibility of future appeals.
A. Account Access:
Upon termination of your account, you will lose access to all features and content associated with your account. You will not be able to log in, access your content, or use any services provided by the Platform.
B. Content Removal:
We may delete or disable access to any content associated with your account after termination. However, we may retain copies of your content for backup, archival, or legal purposes as required by law.
C. Outstanding Payments:
You remain responsible for any outstanding payments or fees associated with your account up to the date of termination (if applicable).
D. Legal Obligations:
Termination of your account does not relieve you of any legal obligations or liabilities that you may have incurred while using the Platform.
A. Global Operations:
Qabeelah operates globally and may transfer, process, and store your personal information in countries other than your own. By using the Platform, you acknowledge and consent to the transfer of your personal information to countries outside of your residence, including to countries that may not offer the same level of data protection as your home country.
B. Data Storage and Processing Locations:
Your personal information may be stored and processed in any country where we have facilities or where we engage service providers.
A. Compliance with Data Protection Laws:
We comply with applicable data protection laws when transferring your personal information internationally. This includes implementing appropriate safeguards to ensure the protection of your information.
B. Adequacy Decisions:
When transferring personal information from one jurisdiction to another that is deemed to provide an adequate level of data protection, we rely on the relevant adequacy decisions.
C. Standard Contractual Clauses:
For transfers to countries that do not have an adequacy decision, we use standard contractual clauses, binding corporate rules, or other legally recognized mechanisms to ensure that your personal information is adequately protected.
D. Service Provider Agreements:
We may enter into data processing agreements with our service providers that include appropriate safeguards for the protection of personal information. These agreements ensure that service providers process personal information in compliance with applicable data protection laws and our instructions.
E. Security Measures:
We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, access controls, and regular security assessments.
F. Your Rights and Choices:
Depending on your location, you may have certain rights regarding your personal information, such as the right to access, correct, delete, or restrict the use of your information. You can exercise these rights by contacting us at [contact email].
A. Purpose of the Guidelines:
The Community Guidelines are designed to ensure that Qabeelah remains a respectful, safe, and inclusive space for all users. By participating in our community, you agree to abide by these guidelines and help us create a positive environment.
B. Importance of Maintaining a Respectful and Safe Community:
We believe that everyone deserves to feel safe and respected when using the Platform. These guidelines help protect our users from harmful behaviors and content, fostering a community where creativity and engagement can thrive.
C. Content Standards
1. Types of Content That Are Encouraged:
a. Constructive and respectful discussions;
b. Original content that promotes knowledge sharing, creativity, and entertainment
c. Positive and supportive interactions among users; and
d. Educational content that helps others learn and grow.
D. Prohibited Content:
a. Hate Speech: Content that promotes violence or hatred against individuals or groups based on race, ethnicity, religion, gender, sexual orientation, political affiliation, disability, or any other characteristic.
b. Violence and Threats: Content that depicts or promotes violence, self-harm, or threats against others.
c. Harassment and Bullying: Content that targets individuals or groups with the intent to harass, bully, or intimidate.
d. Illegal Activities: Content that promotes or facilitates illegal activities, including but not limited to drug use, human trafficking, and fraud.
e. Explicit Content: Content that is sexually explicit, pornographic, or otherwise inappropriate for all audiences.
f. Misinformation: Content that spreads false or misleading information that can cause harm.
g. Spam: Unwanted promotional content, repetitive postings, or other forms of spam.
A. Guidelines for Interacting with Other Users:
a. Respect: Treat all users with respect and consideration. Engage in discussions and debates in a civil and constructive manner.
b. Support: Offer help, advice, and support to other users when appropriate. Celebrate the achievements and contributions of others.
c. Privacy: Respect the privacy of others. Do not share personal information without consent.
d. Constructive Feedback/Comments: Provide constructive feedback that is aimed at helping others improve and grow.
B. Prohibited Behaviors:
a. Bullying: Engaging in aggressive or antagonistic behavior towards others.
b. Spamming: Posting repetitive, irrelevant, or unsolicited content.
c. Impersonation: Pretending to be another person or entity.
d. Exploitation: Taking advantage of other users for personal gain.
e. Trolling: Deliberately posting inflammatory or off-topic messages to provoke others.
A. How Violations Are Handled:
a. Warnings: For minor violations, we may issue a warning to the user, explaining the issue and what needs to change.
b. Account Suspension: For more serious violations or repeated offenses, we may suspend the user‘s account temporarily.
c. Account Termination: In cases of severe or repeated violations, we may terminate the user‘s account permanently.
B. Process for Reporting Violations:
If you encounter content or behavior that violates these guidelines, please report it using the Platform‘s reporting feature or by contacting us at [email protected] . Provide as much detail as possible to help us investigate and take appropriate action.
F. Appeals Process
1. Procedure for Appealing Moderation Decisions:
If you believe that a moderation decision (e.g., warning, suspension, or termination) was made in error, you may submit an appeal by contacting us at [email protected] within 30 days of receiving the decision. Include the following information in your appeal:
a. Your full name and account username.
b. The reason you believe the decision was incorrect.
c. Any supporting evidence or documentation.
Our team will review your appeal and investigate the circumstances surrounding the decision. This process may take up to 15 business days. We will notify you of our decision regarding your appeal via email. Our decision is final and non-negotiable.
These Commercial Terms govern the commercial use of Qabeelah, including any transactions, subscriptions, or other paid services offered through the Platform. By engaging in commercial activities on the Platform, you agree to comply with these terms.
A. Pricing and Payment
I. Pricing:
All prices for services, subscriptions, or products offered on the Platform will be communicated. We reserve the right to change prices at any time, but changes will not affect any orders or subscriptions that have already been placed.
II. Payment Methods:
Payment method will be notified to the potential user.
III. Billing Information:
You must provide accurate and complete billing information, including your legal name, address, phone number, and a valid payment method. You authorize us to charge all fees to the payment method provided.
IV. Taxes:
Prices listed do not include applicable taxes. You are responsible for paying any taxes, duties, or other governmental fees associated with your purchases on the Platform.
A. Subscription Plans:
We offer various subscription plans for access to premium features or some channels . Details of each plan, including pricing and features, are available on the Platform and can be sought on [email protected] .
B. Automatic Renewal:
Unless you cancel your subscription, it will automatically renew at the end of the subscription term. You will be charged the applicable subscription fee at the time of renewal using the payment method on file.
C. Cancellation:
You can cancel your subscription at any time through your account settings. Cancellation will take effect at the end of the current billing period, and you will not receive a refund for the remaining period.
A. Refund Policy:
Refunds for subscriptions are subject to our refund policy. Generally, we do not offer refunds for digital services once they have been delivered or accessed. Exceptions may be made at our discretion for technical issues or other valid reasons.
B. Cancellation of Orders:
You may cancel subscriptions before any digital service is assessed. However, in case it is accessed, pro-rata charges shall be applied.
A. License Grant:
Upon purchase, we grant you a limited, non-exclusive, non-transferable license to access and use the purchased content or services for personal or commercial purposes as specified in the product description.
B. Restrictions:
You may not copy, distribute, modify, or create derivative works from the content or services provided on the Platform without our express written permission.
C. Ownership:
All content and services available on the Platform, including but not limited to text, graphics, logos, icons, images, audio clips, and software, are the property of Qabeelah or its licensors and are protected by international copyright, trademark, and other intellectual property laws.
A. Account Security:
You are responsible for maintaining the confidentiality of your account information, including your username and password, and for all activities that occur under your account.
B. Compliance with Laws:
You must comply with all applicable laws and regulations when using the Platform, including any commercial activities conducted through the Platform.
B. C. Prohibited Activities:
You may not use the Platform for any unlawful or fraudulent purposes, including but not limited to unauthorized transactions, money laundering, or financing terrorism.
A. Governing Law:
These Commercial Terms are governed by and construed in accordance with the laws of Pakistan, without regard to its conflict of law principles.
B. Dispute Resolution Process:
Any disputes arising out of or relating to these Commercial Terms or your use of the Platform shall be resolved through binding arbitration administered by International Centre for Appropriate Dispute Resolution and Prevention (ICADRP). The arbitration will take place in Islamabad, and the language of the arbitration will be English. I. Class Action Waiver:
You agree to resolve any disputes on an individual basis, and not as a plaintiff or class member in any purported class or representative action.
We reserve the right to amend these Commercial Terms at any time. We will notify you of any significant changes by posting the updated terms on the Platform and updating the "Last Updated" date at the top of this document. Your continued use of the Platform after any changes constitutes your acceptance of the new terms.
A. Disclaimer of Warranties
The services provided by Qabeelah are offered "as is" and "as available" without any warranties of any kind, whether express or implied. Qabeelah does not warrant that the services will be uninterrupted, error-free, or completely secure, nor does it make any representations regarding the accuracy, reliability, or completeness of the services or any content provided.
B. Limitation of Liability
To the fullest extent permitted by law, Qabeelah shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or other intangible losses, arising out of or related to your use of the services. In no event shall Qabeelah's total liability to you exceed the amount you paid to Qabeelah for the services in the past six months.
A. Jurisdiction and Applicable Law
These Terms of Service shall be governed by and construed in accordance with the laws of Pakistan, without regard to its conflict of law principles. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in Islamabad.
B. Methods for Resolving Disputes
In the event of a dispute, the parties agree to first attempt to resolve the matter through informal negotiation. If resolution is not achieved, the dispute shall be submitted to the International Centre for Appropriate Dispute Resolution and Prevention ICADRP for mediation and/or arbitration, which shall be conducted in Islamabad in accordance with the rules of ICADRP. The decision of the ICADRP shall be final and binding.
C. Changes to the Terms
Procedure for Modifying the ToS
Qabeelah reserves the right to modify these Terms of Service at any time. Changes to the Terms will be effective immediately upon posting the updated Terms on our website.
D. Notification Process for Changes
We will notify users of any significant changes to these Terms via [email/notification on the website]. It is your responsibility to review the Terms periodically to stay informed of any changes. Your continued use of the services following the posting of any changes constitutes your acceptance of those changes.
Contact Information
If you have any questions, concerns, or requests regarding these Terms of Service, please contact us at:
Email:[email protected]